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(Ref: SSAS) 2nd Line Application Support Specialist

Location: Luqa, Malta

Reference: SSAS

Responsibilities:

An opportunity has arisen for a 2nd Line Application Support officer. The position involves working in a team to provide user and technical support for bespoke solutions to our local and international customers.

Responsibilities:

  • Providing IT support and troubleshooting via telephone, email, portals and remote support software
  • You will be working with a number of local and international clients in various sectors
  • Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
  • Maintaining and updating the knowledge base
  • Follow in depth diagnosis of issues and escalate to 3rd line support where applicable

Skills:

Essential skills:

  • Strong communication skills in both written and spoken English
  • Excellent problem solving and analytical abilities
  • Familiar with administering SQL and ability to write SQL queries
  • Be organized and able to prioritize issues
  • Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.

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